Naturally, a receptionist should have excellent verbal communication skills. There are no standard educational requirements for becoming a front desk clerk, but a … Front desk receptionist jobs vary greatly depending on the industry you’re in and the type of organization you work for. Have top-notch organizational skills. So situational questions will comprise a significant part of this interview so … A lethargic receptionist is not well appreciated anywhere. Hotel receptionists have to be good administrators, but - most importantly - they have to be ambassadors for the hotel. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. Becoming a hotel front desk clerk usually requires a high school diploma or an equivalent. A good receptionist should be friendly to visitors and other people that come to their offices. Related: Learn About Being a Receptionist Receptionist: A double room or a suite room? They need to be friendly as well as organized. In addition to these duties, a hotel receptionist confirms guest in-room purchases during check-out, updates hotel records, and offers add-on services to guests. A good receptionist requires having a pleasing personality who is easily approachable. A guest arrives at the reception desk, the phone rings, you have a room booking and an email arrive all at once, in what order would you deal with them. For all you hotel receptionists, here are the most commonly used expressions you’ll need to communicate with your international guests. How would you handle a guest that is rude to you or angry? Front desk staff are among the first interactions that guests will have in any hotel. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. In addition, keeping a smile on their face will help your receptionist feel calm and happy throughout the day. Allocating rooms to guests. How may I help you, sir? How can I help you today? So often, offices rely on voice-mail systems. Active listening and great customer service skills also are a must. A hotel front desk receptionist checks in guests. As the front desk can often be isolated from the main office floor, reception professionals need to be able to work independently. Understand their workspace is an extension of themselves and should reflect a professional image as well. The hotel receptionist job is often referred to as a front desk agent. Hotel Front Desk Receptionist Resume Examples. This can end up being the beginning of “work-related stress” and should be removed from the normal routine in the workplace. The receptionist is also the hotel’s face. Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure. The phone should be answered with a smile on the face and genuine interest in what the person on the other end has to say. With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. Employers are looking for reception staff who can think fast on their feet, have good problem-solving skills and a reassuring attitude. During an interview the General Manager will be on the lookout for that fusion of warmth, charm and poise that will reflect their prestige hotel. Hello, welcome to [name of your hotel]. Energetic. Front desk supervisors have good communication skills, patience, the ability to handle accounting and industry-specific software, and are capable of sitting or standing for long periods of time. Employers prefer a college degree or experience as an intern. What do you think makes a good front desk receptionist? Hotel receptionist Alternative titles for this job include . They're a company's first line of defense. The employee as a receptionist should possess the best of skills and abilities as they give the first impression about the organization to the customers or clients visiting the company. Front desk receptionist for a high-volume full-service salon and spa for 7+ years creating a lasting first impression by greeting clients on telephone or in person. Know your way around a computer. A 5 star front desk receptionist must have certain characteristics and efficiency that will echo the establishment’s high standards. As a hotel receptionist, your job isn’t only to greet guests but also to make them feel welcome. They set the tone for the stay and comprise an important part of guest’s first impression of the hotel. How to Write a Hotel Front Desk Employee Resume. By definition, a receptionist is the first person to be seen by a visitor to any business. Getting to Know Owen Lewis, Digital Marketing Account Manager. The front desk has unfilled papers which may be viewed as disorganized and unprofessional. In this article we shall take a look at the qualities of a receptionist. Receptionists who also know spreadsheet, desktop publishing or other hospitality software such as Property Management, Revenue management, booking engine, channel management and EPOS integration have additional skills that are in demand. That’s my reason for applying for receptionist role. Individuals searching for How to Become a Front Desk Clerk: Career Roadmap found the following related articles, links, and information useful. Receptionist: Good morning. Understand the job description. Are your hotel front desk performers prepared for the next guest? Sporkasia August 1, 2014 . When you take a job as a hotel front desk clerk, you have to be able to manage a lot of different tasks. We have to train our desk staff to be extremely resourceful, to think on their feet and think of creative solutions to different situations. Front desk receptionists are often required by their employers to handle additional duties, such as data entry, sorting mail and performing Internet searches, so the ability to multitask is a valuable quality to have. 3. I believe that people enjoy talking to me, that I am a good listener, and that I can identify their needs and help them to satisfy them. Education is not as big of an interest for hiring managers. I like routine jobs where one can have a real impact on the business. 1. Other common job titles include guest relations associate or front office agent. I worked as a night auditor and the manager of the hotel would ask me to read over the applications for front desk positions to see what I thought. Related: Learn About Being a Receptionist But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. Hotel front desk receptionists serve as the main point of contact for guests and handle a wide range of guest service and administrative tasks to facilitate superior guest experiences. When you take a job as a hotel front desk clerk, you have to be able to manage a lot of different tasks. Getting to know Sharon Smith, Sales & Business Development Director, The Importance of Managing Your Hotel Reviews. Questions That You May Have About Front Desk Receptionists. Improve … The front desk receptionist resume sample is a good reflection of what you should include in a resume for this position, because it concentrates on presenting the personality and the skills of the applicant. Receptionist: No problem sir. All Rights Reserved. Job Responsibilities. Spend time working in hospitality. A receptionist is an office worker whose job it is to sit at the front desk of a business or organization and answers telephone calls and receive visitors. Any business would benefit from a friendly smile and pleasant personality that greets its customers. A 5 star front desk receptionist must have certain characteristics and efficiency that will echo the establishment’s high standards. A winning Hotel Front Desk Employee Resume should showcase a candidate’s ability to support the satisfaction of hotel guests by providing outstanding customer service. A great front desk agent should be smiling 100% of the time. A great job title typically includes a general term, level of experience and any special requirements. If you would like more information about how Hop could help your Front Desk operations, get in touch with the team today. 20 English Expressions Every Hotel Receptionist Should Know. He/She is the hotel’s first impression for the traveler who has just arrived. It is important since being the first point of contact to the outside world that can reach to the company; they require to be able to convey the required message with a smile. A: The primary qualifications for becoming a receptionist with no experience are a high school diploma and some familiarity with an office environment. Knowing where to find documents, files or phone numbers that the General Manager, co-workers and guest may need is important. 1. In our previous article entitled “The Duties of a Receptionist” we took a look at who a receptionist is and the most common duties of a receptionist. A: A hotel receptionist greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel. A good receptionist will answer the phone with a unique flair, emphasizing a certain word. The front desk receptionist is an important part of any organization. With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. A front desk receptionist is the first person from the organization that a guest will meet, so it is important for the employer to hire someone who can represent the organization in a positive way. Being patient. I worked at a hotel for a number of years when I was in college. Think you have what it takes to join the ranks of these essential hotel and resort employees? Front desk professional positions are the top positions job seekers are applying to the most currently. During an interview the General Manager will be on the lookout for that fusion of warmth, … A front desk receptionist is the first person from the organization that a guest will meet, so it is important for the employer to hire someone who can represent the organization in a positive way. 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